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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat 9:00AM - 1:00PM
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Benton S.

    Took our Jeep Liberty to GBE for an oil leak. Turns out there was no oil leak, the oil filter was just not screwed on tight enough. They tightened the oil filter NO CHARGE!!! Other work I've had done was timely and at a fair price.


  • -John M.

    We had the low tire pressure light come on today, so we stopped in to have them check it out. We had a nail reMoved from one tire, and replaced the two back ones before we made our trip here, so we needed to get it checked out. One of the guys working came out to greet us and after I told him the story, he had us pull in to a stall. He checked the pressure in all 4 and one was a little low. He explained that even only being 3# low would trigger the the light. He aired us up and said "don't worry about it" when I offered to pay him. These guys had a very clean shop, and whenever I'm back down this way, I'll be going to them for any repair work


  • -Angela B.

    I've used GBE for several years. These guys are always honest and helpful. I have never had one issue with this shop. Most importantly, quote matched my final price and repair was done in a timely manner . When I picked my vehicle up one of the guys informed me that I really needed to take my car in for my air bag recall. He explained to me some things he had witnessed with faulty airbags. I made that appointment next!! It's nice that people go out of their way to point you in the right direction. I've had , oil changes, inspections, oxygen sensor replaced, ac compressor and starter all replaced with GBE. Prices are always fair. Support a local business! !


  • -Bryan S.

    ixed my car well and was at great price....honest home town guys


  • -Justin A.

    I purchased a Diablo Sport Intune Programmer from here. They also tuned it to my 2013 Chrysler 300s 5.7 Hemi really unlocking it's true power, while also giving me great customer service. Will recommend to others!


  • -Amanda B.

    Fixed my car super fast, price was what was quoted, and the staff were honest and helpful. I would defiantly use them again.


  • -Kenneth P.

    Every single time I have brought my or my wife's vehicle here, they fixed whatever the problem was and never once tried to overcharge or overfix a thing. This places has always treated me with complete respect and this is the only place that I trust my wife will be able to drop off a vehicle and be treated with the utmost respect on the island. I am happy to have found this mechanic.


  • -Shane S.

    Best service. This is now my go to mechanic!!!


  • -Josh B.

    The guys here were great. I had to drop my car off because I had car trouble on my way to the hospital. They were able to get it back to me the next day. The price was also good as it compared favorably with what others had paid on line. The guys here seem to do good work, charge a fair price, and run an all around good business.


  • -Benton S.

    Took our Jeep Liberty to GBE for an oil leak. Turns out there was no oil leak, the oil filter was just not screwed on tight enough. They tightened the oil filter NO CHARGE!!! Other work I've had done was timely and at a fair price.

Call us for service: 409-762-7551

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